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FARGO – U.S. Senator Kevin Cramer (R-ND), member of the Senate Banking Committee, participated in a tour of the U.S. Bank call center in Fargo and answered questions at an employee town hall. The Fargo operations center is home to 400 on-site and hybrid employees in the greater Fargo-Moorhead area.
Established in 1996, the U.S. Bank Fargo operations center provides credit card customer service to small businesses, consumer cards, and corporate and government clients, as well as 1,300 small banks across the U.S. through Elan Financial Products, producing 15 million cards annually.
“The round-the-clock nature of a service center means they are the front facing side of an institution handling the millions of customers and cards within U.S. Bank. To be able to do their jobs with precision is critical, but a human touch and compassion matters too. Too often Washington is focused on punitive regulations, but satisfying customers is the best incentive for banks to be successful. As a U.S. Bank customer myself, it was a great opportunity to interact with the team at the call center,” said Senator Cramer.
“We’re proud of being part of North Dakota, and our team here plays an important role in serving customers and communities in the state and across the country. We appreciate Senator Cramer taking the time to visit with us to see the work we do up close and better understand how this facility is an integral part of our payments and credit card business,” said Andrew Cecere, Chairman, President and Chief Executive Officer of U.S. Bank.
Background:
U.S. Bank, based in Minneapolis, M.N., is the fifth largest banking institution in the U.S and provides banking, investment, mortgage, trust, and payment services products to individuals, businesses, governmental entities, and other financial institutions. U.S. Bank employs roughly 77,000 team members, including 1,000 in North Dakota, and serves millions of customers locally, nationally and globally.